Privacy Policy

Effective Date: 1 January 2026

Applicable Entity: HSB Construction Pty Ltd (ABN 81 697 035 564, ACN 697 035 564)

This Privacy Policy governs how HSB Construction Pty Ltd ("we", "us", or "our") collects, uses, discloses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information (APP 3)

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

• Full name, contact phone number, and email address
• Postal address and billing address
• Property address and site location details
• Project scope details, budgets, and timelines
• ABN or business details where applicable
• Building permit and regulatory compliance information
• Communication records (emails, phone calls, meeting notes)

We collect personal information directly from you when you:

• Submit a contact form or quote request via our website (hbuiltpty.site)
• Email, call, or meet with us
• Enter into a contract or agreement with us
• Engage our construction, renovation, or project management services

Where practicable, we will collect personal information directly from you. If we collect information from a third party, we will take reasonable steps to ensure you are aware of the collection (APP 3.4).

We will only collect sensitive information (as defined by the Privacy Act) with your express consent, or where required or authorised by law.

2. Use and Disclosure (APP 6)

We use personal information for the primary purposes for which it was collected, including:

• Responding to enquiries and providing quotes
• Managing construction projects and client relationships
• Preparing contracts, invoices, and project documentation
• Communicating project updates, timelines, and milestones
• Complying with legal and regulatory obligations (e.g., WA Building Code, WHS laws)
• Processing payments and maintaining financial records

We may also use or disclose personal information for secondary purposes that are reasonably expected, such as:

• Internal business planning and quality assurance
• Communicating with subcontractors and suppliers in relation to your project
• Insurance claims and compliance reporting

We will not disclose your personal information to overseas recipients unless you have consented, or the disclosure is required by law (APP 8).

3. Data Quality (APP 10)

We take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, up-to-date, and complete. We rely on you to advise us of any changes to your personal information promptly. You may request correction of your personal information at any time by contacting us at [email protected].

4. Data Security (APP 11)

We take reasonable steps to protect personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Our security measures include:

• Secure storage of physical and electronic records
• Access controls limiting data access to authorised personnel
• Regular review and updating of data handling procedures
• Secure disposal or de-identification of personal information no longer needed

In the event of a data breach that is likely to result in serious harm to individuals, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

5. Access and Correction (APP 12 & APP 13)

You have the right to request access to the personal information we hold about you. To make an access request, please contact us at [email protected]. We will respond to your request within 30 days.

If you believe the personal information we hold about you is inaccurate, incomplete, or out-of-date, you may request a correction. We will take reasonable steps to correct the information where we are satisfied it is inaccurate, incomplete, out-of-date, or irrelevant.

6. Direct Marketing (APP 7)

We may use your personal information to send you direct marketing communications if you have consented to receive them, or where it is reasonably expected that we would use your information for this purpose. You may opt out of receiving marketing communications at any time by contacting us at [email protected].

7. Cross-Border Disclosure (APP 8)

We do not routinely disclose personal information to overseas recipients. In the event that cross-border disclosure is necessary, we will ensure that the recipient complies with the APPs or is bound by a substantially similar privacy regime, and we will obtain your consent where required.

8. Anonymity and Pseudonymity (APP 2)

Where it is lawful and practicable, individuals have the option of interacting with us anonymously or under a pseudonym. However, for construction services and contractual obligations, we generally require identification to meet regulatory, insurance, and legal requirements.

9. Cookies and Website Data

Our website (hbuiltpty.site) does not use third-party tracking cookies or analytics services that collect personal information. Any data submitted through our contact form is transmitted via email and stored in accordance with this policy.

10. Complaints

If you believe that we have breached the Privacy Act 1988 or the APPs, you may make a complaint by contacting us at:

• Email: [email protected]
• HSB Construction Pty Ltd, ABN 81 697 035 564, WA 6104

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

For any questions or requests regarding this Privacy Policy or how we handle your personal information, please contact:

HSB Construction Pty Ltd
ABN: 81 697 035 564
ACN: 697 035 564
Western Australia 6104
Email: [email protected]